Welcome! I’m Renee Koch (pronounced Cook), proprietor and crafter of The Quilted Hound products. I love to create heart-crushingly gorgeous, functional items. I am located in beautiful Kitchener, Ontario, Canada which is 100 km west of Toronto. Kitchener-Waterloo region is best known for Oktoberfest, maple syrup and its excellent indoor and outdoor markets. QH collars are a comfortable, safe & stylish luxury that protect your dog’s valuable coat. My philosophy is function + fabric & colour, updated for today for what you want now. You’ll love QH collars, they’re so yummy you’ll want more than one! Be authentic, maintain and grow glorious coat, indulge in The Quilted Hound. Custom orders always welcome!
Collar models on the website are my girls Lyra & Ella.
How it began? A lifelong passion for dogs coupled with 20+ years of quilting made The Quilted Hound the perfect platform for me to create quality pieces for you and your dog. I’ve sewn coat protecting collars for my Gardenpath Poodles and friends for more than a decade. Luxury collars that perform and stand up with the utmost function, only the best is good enough for mine and yours!
TERMS & CONDITIONS
I take great pride in my work and do my very best for every piece. My products are my designs, custom-made by me with care, consideration and always with a touch of sass and whimsy. I do carry stock, but due to custom size considerations, ribbon options and the current quick turn over of product (thank you so much!) items are often created “just for you”. I try very hard to work quickly to ensure product gets out in the mail to you as expeditiously as possible. Each piece requires time and attention to produce, then shipping time to reach you. I can make no promises or guarantees on arrival time of your order. Please ask for assistance if you are unsure about Sizing and note Personalized Embroidered pieces are not returnable. Satin cuff collars do not open and therefore are sized differently then regular collars that do open.
** All prices are in Canadian dollars, PayPal will convert your total to your country’s currency at the current exchange rate if purchasing from outside of Canada.
*** Items are custom cut and sewn, they are not necessarily in stock. I do have inventory of READY to SHIP / IN STOCK items in the shop. Please contact me if you are in a RUSH. Parcels ready to ship are taken to the Post Office daily Monday thru Friday for shipping.
Please purchase the correct size you need. I am happy to help you determine fit and size.
I copy your mailing address from your PayPal invoice – please ensure it is current, correct and complete.
Please add any pertinent info on the Checkout page or contact me via email ASAP with special instructions. Please quote your Order # in the message sent through my Contact page. If you have any questions or concerns, please contact me. Emails firstname.lastname@example.org will be replied to ASAP, please put Quilted Hound in the subject line of your email. I love to hear back from you. Custom orders always welcome!
No order is complete until you are completely satisfied.
Payment: I accept PayPal payments and credit card payments thru PayPal’s site for customers who do not have a PayPal account. Canadians may pay with postal money order or cheque in advance of shipping – please email me at email@example.com for details before you purchase and type ‘QH Payment info’ in the subject line. I also accept cash at delivery or pickup when pre-arranged. International purchasers from USA or OVERSEAS understand and accept that any duty, taxes or VAT charges if applied by your Country’s customs are at the Purchaser’s expense. As a new start-up company I’m not yet required to charge HST so will pass that on to my customers until I reach the plateau where I must charge HST.