Orders are shipped via Canada Post. Quilted Hound's product shipping rate are based on rates provided by Canada Post for Regular Parcel and Light Packet Parcel Air Service. US and Overseas orders are a standard Flat Fee regardless of your location. If you order multiple items, a refund where available for Shipping & Handling Fees will be processed via Paypal for items ordered and shipped together. Delivery service is estimated by Canada Post according to the date your item(s) ship. Many items are in stock. Custom sewn items are produced for you to be ready for shipping. Orders are taken to Canada Post daily Monday thru Friday for shipping.
Canada delivery: Regular Parcel Service with tracking - delivery approx. 3 – 8 business days.
USA delivery: Small Pkt Air US delivery approx. 6 – 12 business days.
Overseas shipping: Small Pkt Air Int'l approx. 7 - 12 business days.
International purchasers from USA or OVERSEAS understand and accept that any duty, taxes or VAT charges if applied by your Country’s customs are at the Purchaser’s expense. PLEASE READ FULL TERMS + CONDITIONS linked in tool bar at top of site.
Return or exchange of merchandise is accepted within 7 days of receiving your order. Custom Embroidered items are not returnable, please ask if you are unsure about Sizing. Product must be in the same new, clean, resalable condition you received it in with tags attached. Send returns in the original packaging or replaced equivalent packaging available from your Postal Service. Contact The Quilted Hound for return authorization before returning merchandise. Shipping costs are not refundable, return shipping costs at buyer’s expense. No order is complete until you are satisfied.
We take your privacy very seriously and take all measures to protect your personal information. We only collect information we need related to your order. This includes your Billing Address, Shipping Address & Email Address. Paypal protects your financial information. Your information is only used to fill your order. We do not sell or redistribute your information to anyone.